Returns Policy

At Betton Fragrance, customer satisfaction is important to us. Please read our returns policy carefully before making a purchase.

1. Returns Eligibility

Due to hygiene and safety reasons, perfumes and fragrances can only be returned if:

• The item is unopened, unused, and in its original sealed packaging.
• The return request is made within 7 days of receiving the order.
• The product was damaged during delivery or you received the wrong item.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used fragrances.
• Items without original packaging.
• Products returned after 7 days of delivery.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• We will arrange a replacement or refund after verification.

4. Refund Process

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued via the original payment method.
• Shipping fees are non-refundable unless the error was on our side.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
• We recommend using a trackable courier service.

6. Contact Us

For return requests, please contact:
Email: [email protected]
WhatsApp: +27500302461